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Beginner to Advanced levels Teaches and tests a wide range of language and literacy skills at four language levels. ISBN 978-0-646-28636-5

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Beginner and Intermediate levels Teaches spelling and sight recognition of over 3500 words that are arranged in topics. ISBN 978-0-9587330-8-3

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Home   -->  Support

Support

If you have a problem installing, running or activating a Protea Textware program, you may find a solution below. Click on a topic for more information.

If the answer to your problem is not here, please contact Technical Support at Protea Textware.

Topics

1. No sound in video (Issues in English)

Problem: I purchased 'Issues in English' some time ago. I have upgraded my computer to run Windows 98 (or NT or Me or 2000 or XP), and now there is no sound when I play a video.

Solution: You will need to upgrade your copy of 'Issues in English'. Cost is approximately A$50 plus p&p. Please contact your supplier or Protea Textware with proof of your original purchase.

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2. I get an error message: "...requires Toolbook runtime system..."

Problem: I tried to start a Protea Textware program (or demonstration program) and I got an error message that the executable requires the Asymetrix Toolbook runtime system.

Solution: This problem may occur with some non-English versions of Windows (eg French, German, Danish...) when you try to start a program. You will need to download a patch to run on your computer. The patch will insert one line into your AUTOEXEC.BAT file so that your version of Windows can locate the required files.

Click to download patch now.(110k)

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3. I get an error message "Initialization failed. Not enough memory or the file is damaged."

Problem: Win2000 network: I installed a Protea program on a Win2000 network. The program runs fine when I start it as an Administrator. But when I tried to start it as a USER, I got this error message.

Solution: The program needs access to the Windows temp folder. Under Windows2000, when logged in as a "User", permissions to this folder are not allowed. You will need to upgrade your version of the program OR you can click below to view a Word document which explains how to change the USER permissions so that your program will start.

If you choose to upgrade your program, the cost is approximately A$50 plus p&p. Please contact your supplier with proof of your original purchase

Click here to download a pdf documentwhich explains how to change the USER permissions.

Problem: Win XP SP2: I installed a Protea program on a system running Windows XP SP2. But when I try to start it, I get this error message.

Solution: Win XP SP2 will delete the autoexec file needed for 16-bit support each time it reboots. To overcome this, download the autoexec.nt file, and copy it into the folder as follows:
c:\Windows\System32\autoexec.nt
When you have copied the file, right-click on the file, and select Properties. Then check the box for Read only.

Click to download autoexec.nt now.(2k)

 

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4. CGEA CDROM won't start under Win2000 or later

Problem: I installed the CGEA cdrom on Windows 2000. I tried to start it but I got an error message and a dialog box to open a Toolbook file.

Solution: You will need to upgrade your copy of 'The CGEA CDROM'. Cost is approximately A$50 plus p&p. Please contact your supplier with proof of your original purchase.

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5. I get a message "Do you want to enter your server install password now?

Problem: I installed one of your programs. When I start the program, I get a message saying the program cannot find the CDROM, and do I want to enter a password. I don't have a password, and the program exits.

Solution: The program must be able to find the sound and video files from the CDROM to run. If you have a single user licence, the CD must be in the CD drive of your computer before you try to start the program. In newer PCs, the CD drive is very fast, and may take several seconds to spin up to speed before your computer can 'read' the disk. Wait until the light on the CD drive stops flashing before you try to start the program. If this does not fix the problem, the disk may be dirty or scratched.

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6. I have upgraded Windows on my computer. Will my program/s still work?

Problem: I have upgraded Windows since I purchased one of your programs. Will my old copy still work OK?

Solution: New releases of Windows can cause problems in running older versions of programs. The current version of all our programs is compatible with the current version of Windows. The version number of your program is printed on the face of the CD-ROM. In most cases, older versions of our programs will still run without problems on the latest versions of Windows. However, there are some exceptions. If any of the following apply to you, you can upgrade your version of the program. Cost is approximately A$50 plus p&p. Please contact your supplier with proof of your original purchase.

Known issues:

All programs:
Win XP / SP2 or Vista (new installation - not upgrade): you may need the autoexec.nt .
Win Vista: You will need version 3.0 or higher.

"The Alphabet"
Win2000 or later: If networked, you need v5.x or higher

"The Interactive Picture Dictionary"
Win2000 or later: If networked, you need v5.x or higher.

"Issues in English"
Win2000 or later: If networked, you need v5.x or higher

"Measuring Up"
Win2000 or later: If networked, you need v3.02 or higher

"The CGEA CDROM"
Win2000 and later: You need v3.x or higher

"Connected Speech"
Win2000 and later: You need v5.x or higher

"Issues in English 2"
Win2000 and later: You need v5.x or higher

"Spelling Fusion"
Win2000 and later: You need v5.x or higher

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7. I get an error message about 16-bit applications or MS-DOS programs
or
8. I get an error message "... cannot find tb85net.exe..."

Problem: Win XP SP2: I installed a Protea program on a system running Windows XP SP2. But when I try to start it, I get this error message.

Solution: Win XP SP2 will delete the autoexec file needed for 16-bit support each time it reboots. To overcome this, download the autoexec.nt file, and copy it into the folder as follows:
c:\Windows\System32\autoexec.nt
When you have copied the file, right-click on the file, and select Properties. Then check the box for Read only.

Click to download autoexec.nt now.(2k)

 

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9. Issues 2 v1.1 patch

This patch will fix problems with the Program Admin Module including:
. fix a bug in the logging onto the PAM
. install an option to allow learners to log in to Issues in English 2 without using a PIN number
. fix a bug in the printer password function

Instructions:
1. Click here to download the patch now. (500k)
2. Save the file (issues2v11.exe) to your hard disk.
3. Make sure Issues in English 2 and the Program Admin Module are both closed.
4. Double click on the patch file issues2v11.exe and follow the instructions. You must update both Issues in English 2 and the Program Admin Module.

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10. Issues 2 North American Installation "The file ...audio\enter\c27.sfk could not be opened" fix

A file is missing in the installation. Here is a workaround:

Instructions:
1. COPY your installation disk to a folder on your server.
2. Click here to download a zip file with the missing file now. (1k)
3. Save the file (iie2nafix2.zip) to the folder in step 1.
4. Double click on the zip file iie2nafix2.zip to open the zip archive, or Windows zip extractor.
5. Extract the file c27.sfk to the ..\audio\enter\ folder from step 1.
6. Install the program from the server folder in step 1 (ie run setup.exe)

If you prefer, please email support@proteatextware.com.auquoting your serial number and including your full postal address for a replacement disk.

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11. Connected Speech freezes in Pitch Tutorial Level 1: patch

This patch will fix a problem with the program freezing your computer when you click on a topic in the Level 1 pitch Tutorial.

Instructions:
1. Click here to download the patch now. (150k)
2. Save the file (csp13patch.exe) to your hard disk.
3. Make sure Connected Speech is closed.
4. Double click on the patch file csp13patch.exe and follow the instructions.

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12. Vista - I get an error message "NTVDM.EXE has stopped working..." and my computer hangs. Fix.

This is a workaround that will fix a problem with the program (less than version 3 of any program) freezing your computer running Windows Vista.

Instructions:

1. Download the batch file for the program you are having a problem with.
2. Save the file (NTVDM-xxx.BAT) to your desktop or folder where the program is installed.
3a. On your desktop: double click the icon to start the program; OR
3b. From the program folder: point to the bat file to start the program.


Issues in English 2 - International

Connected Speech - Australian

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13. I can't activate my program. 

This is a patch that will fix a problem with activation of your program (version 4.0, 4.01 or 4.02 of any program).

Instructions:

1. Download the setup file below
2. Save the file (protea_sbk_403_patch.exe) to your desktop or folder
3a. On your desktop: double click the icon to start the program; OR
3b. From the program folder: point to the bat file to start the program.


protea_sbk_403_patch.exe

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